Bone Dry Roofing
  • 09-Mar-2021 to 11-May-2021 (CST)
  • Florida
  • Sarasota, FL, USA
  • Full Time

medical, dental, vision, 401k, company vacation

Office Manager: Customer Service Expert


  • Responsible for supporting the company's sales goals through good customer service.
  • Responsible for maintaining quality relations with existing accounts.
  • Responsible for providing sales coverage by performing the following duties.

Duties and Responsibilities

  • Process all sold folders in Dropbox daily.
  • Create job packets and leave in appropriate area.
  • Write sold job information on boards in conference room.
  • Process credit applications for salesmen.
  • Call homeowner to schedule roofs.
  • Send roof orders to Distributor.
  • Make AR calls.
  • Enter completed repair job pictures in CRM.
  • Answer all calls - make sure all calls get answered even if having to put someone on hold is needed.
    • Greet all incoming customers.
    • Call all Contractor Nation and Home Advisor leads - if unable to reach by phone and email is given, send short email.
    • Process route sheets daily, including task information from prior day and reschedule any appointments listed to be rescheduled on route sheets.
    • Process open proposals in CRM.
    • Get mail and apply any payments from checks received.
    • Make deposits.
    • Order EagleViews for next day's sales appointments.
    • Do courtesy reminder calls for appointments - mark customers on route sheet with a check mark if you spoke with them and a "LM" if you had to leave a message.
    • Share in housekeeping duties.
    • Assist new employees with completing onboarding paperwork.
    • Set up appointments for DOT and drug testing of employees.


  • Oral Communication Skills
  • Written Communication Skills
  • Reading Skills
  • Computer Literacy
  • Keyboard Skills
  • Customer Relations
  • Customer Service
  • Diplomacy
  • Filing
  • Math Aptitude
  • Organization
  • Project Management
  • Time Management
  • Technical Communication
  • Negotiations
  • Planning
  • Professionalism

Education and Experience

  • High School Diploma or Equivalent
  • Prior customer service experience helpful
Full Job Description
Bone Dry Roofing
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